Published completion and placement rates are averages over a denominator somebody else defined. Four people adjacent to the decision can tell you what the number leaves out.
An 18-truck HVAC company left its field service platform after nine years. The export ran fine. What it contained, and what it left behind, is the part worth planning for.
Somebody collecting three quotes cannot assess the work itself. They can only assess the paperwork, which means the document is doing more selling than the price.