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Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
The wage is the smallest number in the calculation and the only one most owners run. The rest of it decides whether the hire works.
Continue reading The first hire has to pay for themselves. Working out what that actually takes
The mechanics of finding somebody have changed almost completely in twenty years. The part that decides whether it works has not moved at all.
Continue reading Hiring a first crew member then and now. What changed, and what did not
A customer collecting three quotes cannot judge the work. They can only judge the documents, which means the document is doing more selling than the price.
Continue reading Three estimates, one customer, and the one that wins is rarely the cheapest
Most small operations know their total for the year and nothing about which work produced it. The difference between those two facts is usually a whole category of job.
Continue reading Which jobs actually made money last year? Build a costing sheet in one evening
The decision is usually made weeks before the conversation happens. What separates a clean parting from a lasting problem is what is prepared beforehand.
Continue reading Six things to have ready before you let somebody go, and one to skip entirely