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Three ways to end a dispute over a modest amount, priced honestly. The one people dismiss out of hand is sometimes the right answer.
Continue reading Small claims, mediation, or writing it off. What each route costs in money and time
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
The offer refused in month two is often better than the outcome reached in month fourteen, once you count what the intervening year actually took out of you.
Continue reading Most people settle a dispute too late, and the reason is rarely the money
Spring brings the largest volume of home improvement work and the largest volume of disputes about it. Several of the useful remedies cost nothing at all.
Continue reading Five places to take a contractor problem this spring before you call an attorney
Legal work is priced three ways and the quote you receive tells you what kind of problem the attorney thinks you have. That is useful information by itself.