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Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one
A dwelling limit set when the policy was written and never revisited is the most common form of under-insurance, and the clause that enforces it is easy to miss.
A large company's standard agreement is written to protect the large company. Most of it is negotiable, and knowing which parts to push on is the skill.
Continue reading Eight clauses a big customer's contract will contain, and what each one does to you