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The wage is the smallest number in the calculation and the only one most owners run. The rest of it decides whether the hire works.
Continue reading The first hire has to pay for themselves. Working out what that actually takes
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
A large company's standard agreement is written to protect the large company. Most of it is negotiable, and knowing which parts to push on is the skill.
Continue reading Eight clauses a big customer's contract will contain, and what each one does to you
A probationary period that nobody manages is just ninety days of hoping. It is meant to be a structure with dates on it, and it runs in two directions.
Continue reading Ninety days to decide, on both sides. How a probation period should actually run
The last quarter is when the people who owe you money start managing their cash instead of yours. Here is the order to work through when an invoice slips.
Continue reading Fall is when customers start paying late. What you can actually do about it