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Three ways to end a dispute over a modest amount, priced honestly. The one people dismiss out of hand is sometimes the right answer.
Continue reading Small claims, mediation, or writing it off. What each route costs in money and time
The line between storm damage and an old roof is where most residential property claims are actually decided, and it is decided on paper rather than on the roof.
Continue reading A roof claim denied as wear and tear, and the three documents that reopened it
The first two hours decide most of what this costs. The order matters more than the effort, and two of the ten steps take under a minute each.
Continue reading Water is coming in right now. Ten things to do, in the order they matter
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one
A customer collecting three quotes cannot judge the work. They can only judge the documents, which means the document is doing more selling than the price.
Continue reading Three estimates, one customer, and the one that wins is rarely the cheapest