A regional distributor pulled its ecommerce platform contract apart before the renewal date and found that the clauses that mattered most were the ones added in the last decade.
Consulting pitches are built to be convincing. Five checks, and the documents behind them, that separate a firm that can do the work from one that can describe it.
A pitch is a rehearsed artifact and tells you almost nothing. Here is the small stack of documents that makes an outside expert's actual work visible within a few weeks.
A window guarantee only pays out if someone is still obligated, the product is still identifiable, and the remedy is funded. Here is how to check all three before you sign.
A summary statement, an itemized statement and an explanation of benefits are not versions of the same page. Here is what each one can prove, and which to request first.