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Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
Most questions families get stuck on about school have a person whose actual job is answering them. The difficulty is knowing which person, and how to ask.
Continue reading Four people who can answer the question you are stuck on, and how to ask
Tuition is the number on the letter and rarely the number that decides anything. The rest of it is knowable in January if you sit down and list it.
Continue reading Build the real number for next school year, line by line, before February
The last quarter is when the people who owe you money start managing their cash instead of yours. Here is the order to work through when an invoice slips.
Continue reading Fall is when customers start paying late. What you can actually do about it