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A customer collecting three quotes cannot judge the work. They can only judge the documents, which means the document is doing more selling than the price.
Continue reading Three estimates, one customer, and the one that wins is rarely the cheapest
Most small operations know their total for the year and nothing about which work produced it. The difference between those two facts is usually a whole category of job.
Continue reading Which jobs actually made money last year? Build a costing sheet in one evening
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
Spring brings the largest volume of home improvement work and the largest volume of disputes about it. Several of the useful remedies cost nothing at all.
Continue reading Five places to take a contractor problem this spring before you call an attorney
Pricing against a competitor copies their arithmetic without seeing it. The number that matters is how many hours you can actually sell in a year.
Continue reading Your rate is not what the other guy charges. It is what your calendar allows
The three main sources of information about a school are each reliable for something and misleading for everything else. The trick is matching them to questions.
Continue reading Campus visit, outcome data, or a student's opinion. Which one answers your question