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Three ways to end a dispute over a modest amount, priced honestly. The one people dismiss out of hand is sometimes the right answer.
Continue reading Small claims, mediation, or writing it off. What each route costs in money and time
The line between storm damage and an old roof is where most residential property claims are actually decided, and it is decided on paper rather than on the roof.
Continue reading A roof claim denied as wear and tear, and the three documents that reopened it
The most expensive fraud a household is likely to encounter arrives as a routine message from a person they have been corresponding with for weeks.
Continue reading The email that changes the wiring instructions, and why it arrives on closing day
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
The first meeting with a preparer is a two way interview and most people treat it as an application. The questions below take twenty minutes and settle it.
Continue reading Interviewing an accountant, and the six answers that tell you whether to hire them