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Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
The first two hours decide most of what this costs. The order matters more than the effort, and two of the ten steps take under a minute each.
Continue reading Water is coming in right now. Ten things to do, in the order they matter
The mechanics of finding somebody have changed almost completely in twenty years. The part that decides whether it works has not moved at all.
Continue reading Hiring a first crew member then and now. What changed, and what did not
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
Nobody is withholding anything on your behalf anymore, and the bill arrives on a schedule that does not match the way the money came in.
Continue reading Your first year self employed? Set aside the tax before you spend the money
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one