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Three ways to end a dispute over a modest amount, priced honestly. The one people dismiss out of hand is sometimes the right answer.
Continue reading Small claims, mediation, or writing it off. What each route costs in money and time
Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
A claim is not free even when it is paid. The question is whether the payment exceeds what filing costs you across the next several renewals.
Continue reading Should you file this claim? The arithmetic that decides it before you call
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one
The decision is usually made weeks before the conversation happens. What separates a clean parting from a lasting problem is what is prepared beforehand.
Continue reading Six things to have ready before you let somebody go, and one to skip entirely