Category Archives
15 posts filed under this category, 6 shown on this page.
Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
The line between storm damage and an old roof is where most residential property claims are actually decided, and it is decided on paper rather than on the roof.
Continue reading A roof claim denied as wear and tear, and the three documents that reopened it
The first two hours decide most of what this costs. The order matters more than the effort, and two of the ten steps take under a minute each.
Continue reading Water is coming in right now. Ten things to do, in the order they matter
A claim is not free even when it is paid. The question is whether the payment exceeds what filing costs you across the next several renewals.
Continue reading Should you file this claim? The arithmetic that decides it before you call
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one