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A brown ring on a bedroom ceiling produced two very different inspection write-ups, and the difference decided whether the buyer could negotiate at all.
Continue reading One Ceiling Stain, Two Inspection Reports. Only One of Them Priced the Repair
A treatment plan is priced per visit but lives or fails as a whole. Here is how to read one, and what federal estimate rules changed.
Contingency fees sound standard until you read what the percentage is multiplied by. Gross or net, costs before or after, and how the rule changes by state.
Continue reading Is the Fee a Third of the Check or a Third of What's Left? The Line That Decides
The order matters considerably more than the effort, and two of the steps take under a minute each. Almost all of the eventual cost is set before lunchtime.
Continue reading Water Is Coming In Right Now and the First Two Hours Decide Most of the Cost
An adjuster applies a policy to a set of facts. Most claim disputes come down to whose description of those facts was written down first and in more detail.
Continue reading Not Your Enemy and Not Your Advocate: How to Work With a Claims Adjuster
A complaint lands in a queue in front of somebody with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading The Queue Behind the Contact Form: What Happens to a Complaint After You Send It