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Every pay structure rewards something. Choosing one without noticing what it rewards produces behavior the owner then tries to correct with rules.
Continue reading Hourly, salary, or by the job. How you pay people changes how they work
The first two hours decide most of what this costs. The order matters more than the effort, and two of the ten steps take under a minute each.
Continue reading Water is coming in right now. Ten things to do, in the order they matter
Nobody is withholding anything on your behalf anymore, and the bill arrives on a schedule that does not match the way the money came in.
Continue reading Your first year self employed? Set aside the tax before you spend the money
A customer collecting three quotes cannot judge the work. They can only judge the documents, which means the document is doing more selling than the price.
Continue reading Three estimates, one customer, and the one that wins is rarely the cheapest
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated
A household can spend a great deal on digital security and get very little, or spend almost nothing and close the paths that are actually used.
Continue reading Six security purchases worth the money, and three that mostly sell reassurance