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A claim is not free even when it is paid. The question is whether the payment exceeds what filing costs you across the next several renewals.
Continue reading Should you file this claim? The arithmetic that decides it before you call
The mechanics of finding somebody have changed almost completely in twenty years. The part that decides whether it works has not moved at all.
Continue reading Hiring a first crew member then and now. What changed, and what did not
An adjuster is applying a policy to a set of facts. Most claim disputes come down to whose description of the facts was written down first and in more detail.
Continue reading The adjuster is not your enemy and not your advocate. How to work with one
Most small operations know their total for the year and nothing about which work produced it. The difference between those two facts is usually a whole category of job.
Continue reading Which jobs actually made money last year? Build a costing sheet in one evening
The decision is usually made weeks before the conversation happens. What separates a clean parting from a lasting problem is what is prepared beforehand.
Continue reading Six things to have ready before you let somebody go, and one to skip entirely
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated