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Hourly pay rewards presence, salary rewards availability, and paying by the job rewards speed. Owners writing rules to correct behavior are usually correcting their own incentive.
Continue reading How Does the Way You Pay People Change the Way They Actually Work?
Career and technical programs charge differently than they did a decade ago. Here is how the money and calendar are split now, and which parts of a credential still hold up years later.
The line between storm damage and an old roof decides most residential property claims, and it is decided on paper rather than on the roof itself.
Continue reading A Roof Claim Denied as Wear and Tear Reopened on the Strength of Three Documents
The order matters considerably more than the effort, and two of the steps take under a minute each. Almost all of the eventual cost is set before lunchtime.
Continue reading Water Is Coming In Right Now and the First Two Hours Decide Most of the Cost
Several different deadlines run at once in any disagreement, set by different people for different reasons, and the earliest one is usually the least advertised.
Continue reading The Clock on a Dispute Starts Well Before Anybody Knows There Is One
An adjuster applies a policy to a set of facts. Most claim disputes come down to whose description of those facts was written down first and in more detail.
Continue reading Not Your Enemy and Not Your Advocate: How to Work With a Claims Adjuster