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The mechanics of finding somebody have changed almost completely in twenty years. The part that decides whether the hire works has not moved at all.
Continue reading Twenty Years Between Two First Hires: What Changed and What Refused To
An adjuster applies a policy to a set of facts. Most claim disputes come down to whose description of those facts was written down first and in more detail.
Continue reading Not Your Enemy and Not Your Advocate: How to Work With a Claims Adjuster
The decision is usually made weeks before the conversation happens. What separates a clean parting from a lasting problem is entirely what was prepared beforehand.
Continue reading What Should Be Ready Before the Conversation Where Somebody Loses Their Job?
A big customer's contract is written to protect the big customer, which is normal. Most of it is negotiable, and knowing which parts to push on is the whole skill.
Continue reading Handed a Large Company's Standard Agreement? Five Clauses Decide What It Costs You
The difference between records that make a return straightforward and records that cost a weekend is not effort. It is entirely a question of when the effort happens.
Continue reading Dreading the Shoebox in April? Fifteen Minutes on Friday Is the Whole Answer
Software handles a simple return well and cannot ask a question. The gap between those two facts is where most of the money in a growing side business sits.
Continue reading When Does a Side Business Outgrow the Software That Files Its Return?