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Three ways to end a dispute over a modest amount, priced honestly. The one people dismiss out of hand is sometimes the right answer.
Continue reading Small claims, mediation, or writing it off. What each route costs in money and time
A document that has not arrived by the filing deadline has three possible answers, and the one most people pick is usually the most expensive of the three.
Continue reading Extension, rush the deadline, or amend later. Three ways to handle a missing form
The mechanics of finding somebody have changed almost completely in twenty years. The part that decides whether it works has not moved at all.
Continue reading Hiring a first crew member then and now. What changed, and what did not
Several different deadlines run at once in any dispute, set by different people, and the earliest one is usually the one nobody mentions.
Continue reading The clock on a dispute starts before you know you have one. Deadlines that matter
Nobody is withholding anything on your behalf anymore, and the bill arrives on a schedule that does not match the way the money came in.
Continue reading Your first year self employed? Set aside the tax before you spend the money
A complaint lands in a queue, in front of a person with a script and limited authority. Knowing what that person can and cannot do changes how you write it.
Continue reading What happens to your complaint after you send it, and what makes one get escalated